Shipping Policy
Thank you for visiting and shopping at Solacido. Following are the terms and conditions that constitute our Shipping Policy.
Shipping speed does not pertain to processing times, but only once the carrier has received the package.
Shipment processing time
All orders are processed within 1-3 business days unless a pre-order is included. Orders are not shipped or delivered on holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipment to P.O. boxes or APO/FPO addresses
Solacido ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Solacido is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Lost, Stolen, or Damaged Packages:
Ownership of packages turned over to USPS and UPS transfers to the buyer. We are not responsible for Stolen, lost, held, or damaged packages.